Arrival & Check In
It is requirement of participants to arrive 10 minutes prior to their tour’s scheduled departure time. At it’s discretion Uluru Segway Tours may refuse participation of late arrivals, without a refund.
Our cancellation policy is 24 hours. Therefore you can amend or cancel your booking free of charge outside of 24 hours. If you cancel or alter your tour within 24 hours of the confirmed tour time no refund will be provided. Refunds will not be provided to passengers who are “no-shows”. You will not be eligible for a refund once Segway training has commenced. You may be eligible for a refund should you be incapable of riding a Segway.
If extenuating circumstances exist, refunds will be assessed on a case by case scenario.
Gift certificates can not be transferable for cash. However you are able to reschedule any bookings made with a gift certificate.
Alteration/Cancellation By Us
Uluru Segway Tours reserves the right to cancel or alter tours or activities where necessary due to; operational restrictions, weather conditions, mechanical defects or any other changes to operational conditions. As a result impacted participants will be offered an alternative activity, tour time or a refund. Other than this participants will have no claim to any additional compensation relating to the cancellation of the activity
Clothing and Footwear
Participants must wear enclosed shoes when participating on any Uluru Segway tour activity. Thongs are not satisfactory footwear for our tours.
In order to engage in any Uluru Segway Tours activities participants need to:
- be a minimum of 12 years of age, and if under 18 years of age be accompanied by an adult;
- weight between 45-117kg/99-257lbs a set out by Segway PT manufacturer;
- correctly wear the provided helmet at all times;
- stand un-aided for the entire length of the tour;
- walk unassisted;
- step on-to and off-of the Segway, approximately 20cm (8inches);
- be free of drugs or alcohol;
- have vision that is of a standard that will allow safe operation of a Segway PT;
- inform Uluru Segway Tours of any health or vision conditions that may impact their participation in the activity
People with serious health problems/back injuries or who are pregnant should not participate in any Segway activities.
It is the riders responsibility to ensure that they have read and understand all of the above rider requirements.
Whilst every reasonable precaution will be taken to prevent accident and injury Uluru Segway Tours will not be responsible for any accident or injury, damage or loss and this condition of contract may be pleaded by the operator and owner as a bar to any action proceeding for breech of contract, negligence or any other liability sustained such as injury damage or loss.
All participants must sign the waiver release and indemnity form prior to engaging in any activities offered by Uluru Segway Tours. This form includes but is not limited to the statements that the participant has read. Through signing the form the participant accepts their obligations and engages in the activity at their own risk. Participants under the age of 18 years will require their parent/guardian to sign the forms on their behalf.
Right of Refusal
Uluru Segway Tours reserves the right to prohibit any participant prior to the start of the tour, during the training session or tour itself from participating in the activity if the participant fails to meet the rider requirements. A guide has the right to remove a participant from a tour if they fail to follow instructions and the participant will not be eligible for a refund.
Uluru Segway tours does not accept responsibility for loss or damage of any personal items stored at the site or carried on the participant or Segway PT during Segway activities.
Expires 31 March 2018